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You may return most new, unopened items sold and fulfilled by Henchmans within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you pay by:
Your refund will go to:
... time until return is processed:
3-5 business days
Up to 10 business days
Cheque OR Money Order
Store Credit Balance (to request a check, email us)
1 business day
How does Henchmans protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
Will Henchmans disclose the information it collects to outside parties?
Henchmans does not sell, trade, or rent your personal information to companies not affiliated with Henchmans. Henchmans may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information. Henchmans may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Henchmans, our users, or others.
Henchmans is committed to protecting your privacy. We use the information we collect on the site to make shopping at Henchmans.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.